STEP ONE - Place Order

Before we can begin we need to start an order. This can be done one of two ways:
1. Phone order - 1.800.535.4079
2. Have your local photographer call in.

STEP TWO - Send Information

After you have placed your order you will receive an order confirmation via email providing a step by step process for information submission as well as file guidelines. If we will be doing your Hero Card design we will need all information prior to design. (pictures, stats, logos, ect) You will then be placed into a first come first serve design que.
How to send information

1. Email
1. Information and logos can be submitted via email to design@myherocards.com please include your order number as the subject. For images and logos that are over 1 meg in size please use our file upload system.
2. USPS, Fed-Ex, UPS , DHL or Other Delivery Service
1. Information and logos can also be submitted on compact disk or flash card formatted for PC (no macs) and mailed to:
   MyHeroCards.com c/o Design
   1753 E. Broadway
   Suite #101-295
   Tempe, AZ 85282
   
   Remember
   ...make sure to write your order number on
   the disk(s)!
   ...allow extra time for this method.
   DO NOT SEND ORIGINALS! MAIL CAN GET LOST!

Note: A Designer will contact all custom design orders via phone

STEP THREE - Proof Design

Proofs will be emailed in PDF format, unless other arrangements have been made. This is the last step before print, so read your proofs carefully! If you have any changes this is the time to make them, one author change is allowed per order - an author change is defined as a change to information previously supplied by you the author. There is no limit on designer error corrections.

Note: ALL ORDERS MUST BE APPROVED - NO EXCEPTIONS

STEP THREE - Print

Our custom printing process is one of the quickest in the industry, for this reason there will be no changes to orders after they have reached this stage.

STEP FOUR - Ship

All order will be shipped Federal Express, unless previous arrangements have been discussed

FOR ADDITIONAL INFORMATION PLEASE FEEL FREE TO CALL
1.800.535.4079